{"id":8388,"date":"2025-02-17T15:14:46","date_gmt":"2025-02-17T20:14:46","guid":{"rendered":"https:\/\/medent.com\/news\/?page_id=8388"},"modified":"2026-10-27T15:17:22","modified_gmt":"2026-10-27T19:17:22","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/medent.com\/connect\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8388\" class=\"elementor elementor-8388\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26be24f elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26be24f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7901c3e\" data-id=\"7901c3e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7199db elementor-widget elementor-widget-spacer\" data-id=\"d7199db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5003592 animated-slow elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5003592\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Watch &amp; Learn<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b14580 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5b14580\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">Clients can access medent&#8217;s Video Tutorial Hub to see step-by-step instructions and discover best practices across various areas of the system.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79e65b8 elementor-mobile-align-center animated-fast elementor-invisible elementor-widget elementor-widget-button\" data-id=\"79e65b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"https:\/\/www.medent.com\/see_medent_in_action\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a Free Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20caff8 elementor-widget elementor-widget-spacer\" data-id=\"20caff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9e6f5af\" data-id=\"9e6f5af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-806fc2c elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-image\" data-id=\"806fc2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/01\/Blog-Icons-Pics.png\" class=\"attachment-full size-full wp-image-8199\" alt=\"MEDENT updates its tutorials regularly so clients can stay on top of the latest enhancements and learn how to use different areas of the system.\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/01\/Blog-Icons-Pics.png 1080w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/01\/Blog-Icons-Pics-300x300.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/01\/Blog-Icons-Pics-1024x1024.png 1024w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/01\/Blog-Icons-Pics-150x150.png 150w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/01\/Blog-Icons-Pics-768x768.png 768w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26635fd2 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26635fd2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7edf5ec\" data-id=\"7edf5ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37c8e72d elementor-widget elementor-widget-heading\" data-id=\"37c8e72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Troubleshooting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60f078a0 elementor-widget elementor-widget-heading\" data-id=\"60f078a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">See some basic troubleshooting videos on how to track and share errors with medent Support.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c33c34a elementor-widget elementor-widget-heading\" data-id=\"5c33c34a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Click an image below to watch the corresponding video.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b07f92 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"54b07f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1cecce3a e-flex e-con-boxed e-con e-parent\" data-id=\"1cecce3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22c950a9 e-con-full e-flex e-con e-child\" data-id=\"22c950a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34be5142 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"34be5142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.medent.com\/tutorials_mp4\/SecureMedTrace_Installation.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"149\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-8574\" alt=\"Secure MedTrace Installation with medent\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-768x382.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232.png 956w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video shows how to install Secure MedTrace, a troubleshooting program used to track and report errors in medent. <p><span style=\"font-size: 12px;font-style: italic\">Length: 2 min 31 seconds | Updated February 2025<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25c53b1c e-con-full e-flex e-con e-child\" data-id=\"25c53b1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9eacb elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"3d9eacb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.medent.com\/tutorials_mp4\/Using%20SecureMedTrace.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"148\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-300x148.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-8575\" alt=\"Running Secure MedTrace with medent\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-300x148.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-768x378.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587.png 955w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video demonstrates how to run Secure MedTrace on a PC to help track and share errors with medent Support.<p><span style=\"font-size: 12px;font-style: italic\">Length: 1 min 31 seconds | Updated February 2025<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22fa2fb8 e-con-full e-flex e-con e-child\" data-id=\"22fa2fb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a4b40 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"f7a4b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/medent.com\/tutorials_mp4\/medent%20manual%202026.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-300x169.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-12739\" alt=\"How to Search the medent Manual\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-300x169.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-1024x577.png 1024w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-768x433.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-1536x865.png 1536w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial.png 1916w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video demonstrates how to search the medent Manual.<p><span style=\"font-size: 12px;font-style: italic\">Length: 2 min 8 seconds | Updated March 2026<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c3290c0 e-flex e-con-boxed e-con e-parent\" data-id=\"2c3290c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a75af49 elementor-widget elementor-widget-spacer\" data-id=\"3a75af49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6c2ac4 e-flex e-con-boxed e-con e-parent\" data-id=\"a6c2ac4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c174c55 e-con-full e-flex e-con e-child\" data-id=\"c174c55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa306d1 htmega-title-align-start elementor-widget__width-initial elementor-widget elementor-widget-section-title-addons\" data-id=\"fa306d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"section-title-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"htmega-fa306d1 htmega-section-title htmega-subtitle-position-top title-style-one  image-\">\n                <h2 class=\"section-title-txt\">Prefer text-based learning?<\/h2><span class=\"section-subtitle-txt\">Related Resources<\/span>            <\/div>\n\n            \n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac75fd5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ac75fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We know people learn in different ways. Grab these quick-reference tip sheets and step-by-step guides to supplement or replace the video tutorials.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-061179c e-grid e-con-boxed e-con e-parent\" data-id=\"061179c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaeb14b elementor-widget elementor-widget-image\" data-id=\"aaeb14b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/02\/MEDENT-MedTrace.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/elementor\/thumbs\/MEDENT-MedTrace-ripmhi0aq8xefszmqxpjd5fuqiwrevg1ei61b6sja8.png\" title=\"medent MedTrace\" alt=\"medent MedTrace\" class=\"elementor-animation-grow\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Watch &amp; Learn Clients can access medent&#8217;s Video Tutorial Hub to see step-by-step instructions and discover best practices across various areas of the system. Request a Free Demo Troubleshooting See some basic troubleshooting videos on how to track and share errors with medent Support. Click an image below to watch the corresponding video. This video [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-8388","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Tutorials | medent<\/title>\n<meta name=\"description\" content=\"See videos on how to install and run a program that tracks and shares errors with MEDENT Support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medent.com\/connect\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Tutorials | medent\" \/>\n<meta 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