{"id":8388,"date":"2025-02-17T15:14:46","date_gmt":"2025-02-17T20:14:46","guid":{"rendered":"https:\/\/medent.com\/news\/?page_id=8388"},"modified":"2026-10-06T16:19:55","modified_gmt":"2026-10-06T20:19:55","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/medent.com\/connect\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8388\" class=\"elementor elementor-8388\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26635fd2 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26635fd2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7edf5ec\" data-id=\"7edf5ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37c8e72d elementor-widget elementor-widget-heading\" data-id=\"37c8e72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Troubleshooting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60f078a0 elementor-widget elementor-widget-heading\" data-id=\"60f078a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">See some basic troubleshooting videos on how to track and share errors with medent Support.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c33c34a elementor-widget elementor-widget-heading\" data-id=\"5c33c34a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Click an image below to watch the corresponding video.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b07f92 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"54b07f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1cecce3a e-flex e-con-boxed e-con e-parent\" data-id=\"1cecce3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22c950a9 e-con-full e-flex e-con e-child\" data-id=\"22c950a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34be5142 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"34be5142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.medent.com\/tutorials_mp4\/SecureMedTrace_Installation.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"149\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-8574\" alt=\"Secure MedTrace Installation with medent\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-768x382.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232.png 956w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video shows how to install Secure MedTrace, a troubleshooting program used to track and report errors in medent. <p><span style=\"font-size: 12px;font-style: italic\">Length: 2 min 31 seconds | Updated February 2025<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25c53b1c e-con-full e-flex e-con e-child\" data-id=\"25c53b1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d9eacb elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"3d9eacb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.medent.com\/tutorials_mp4\/Using%20SecureMedTrace.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"148\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-300x148.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-8575\" alt=\"Running Secure MedTrace with medent\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-300x148.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-768x378.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587.png 955w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video demonstrates how to run Secure MedTrace on a PC to help track and share errors with medent Support.<p><span style=\"font-size: 12px;font-style: italic\">Length: 1 min 31 seconds | Updated February 2025<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22fa2fb8 e-con-full e-flex e-con e-child\" data-id=\"22fa2fb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a4b40 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"f7a4b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/medent.com\/tutorials_mp4\/medent%20manual%202026.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-300x169.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-12739\" alt=\"How to Search the medent Manual\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-300x169.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-1024x577.png 1024w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-768x433.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-1536x865.png 1536w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial.png 1916w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video demonstrates how to search the medent Manual.<p><span style=\"font-size: 12px;font-style: italic\">Length: 2 min 8 seconds | Updated March 2026<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c3290c0 e-flex e-con-boxed e-con e-parent\" data-id=\"2c3290c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a75af49 elementor-widget elementor-widget-spacer\" data-id=\"3a75af49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Troubleshooting See some basic troubleshooting videos on how to track and share errors with medent Support. Click an image below to watch the corresponding video. This video shows how to install Secure MedTrace, a troubleshooting program used to track and report errors in medent. Length: 2 min 31 seconds | Updated February 2025 This video [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-8388","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Tutorials | medent<\/title>\n<meta name=\"description\" content=\"See videos on how to install and run a program that tracks and shares errors with MEDENT Support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medent.com\/connect\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Tutorials | medent\" \/>\n<meta property=\"og:description\" content=\"See videos on how to install and run a program that tracks and shares errors with MEDENT Support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/medent.com\/connect\/troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"medent\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-06T20:19:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232.png\" \/>\n\t<meta property=\"og:image:width\" content=\"956\" \/>\n\t<meta property=\"og:image:height\" content=\"476\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/\",\"url\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/\",\"name\":\"Troubleshooting Tutorials | medent\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/medent.com\\\/connect\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png\",\"datePublished\":\"2025-02-17T20:14:46+00:00\",\"dateModified\":\"2026-10-06T20:19:55+00:00\",\"description\":\"See videos on how to install and run a program that tracks and shares errors with MEDENT Support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#primaryimage\",\"url\":\"https:\\\/\\\/medent.com\\\/connect\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Screenshot-2025-02-24-140408-e1740423889232.png\",\"contentUrl\":\"https:\\\/\\\/medent.com\\\/connect\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Screenshot-2025-02-24-140408-e1740423889232.png\",\"width\":956,\"height\":476,\"caption\":\"This video shows how to install Secure MedTrace, a troubleshooting program used to track and report errors in medent. 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