{"id":8388,"date":"2025-02-17T15:14:46","date_gmt":"2025-02-17T20:14:46","guid":{"rendered":"https:\/\/medent.com\/news\/?page_id=8388"},"modified":"2026-04-08T13:47:03","modified_gmt":"2026-04-08T17:47:03","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/medent.com\/connect\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8388\" class=\"elementor elementor-8388\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26635fd2 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26635fd2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7edf5ec\" data-id=\"7edf5ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37c8e72d elementor-widget elementor-widget-heading\" data-id=\"37c8e72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Troubleshooting<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60f078a0 elementor-widget elementor-widget-heading\" data-id=\"60f078a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">See some basic troubleshooting videos on how to track and share errors with medent Support.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c33c34a elementor-widget elementor-widget-heading\" data-id=\"5c33c34a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Click an image below to watch the corresponding video.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b07f92 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"54b07f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-60b1e84d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60b1e84d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-648f6ff2\" data-id=\"648f6ff2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a19c8f5 elementor-widget elementor-widget-text-editor\" data-id=\"1a19c8f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 21px;\"><strong>Secure MedTrace<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d9cc32 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"69d9cc32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.medent.com\/tutorials_mp4\/SecureMedTrace_Installation.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"149\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-8574\" alt=\"Secure MedTrace Installation with medent\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232-768x382.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232.png 956w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video shows how to install Secure MedTrace, a troubleshooting program used to track and report errors in medent. (2:31)<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37588ef2 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"37588ef2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.medent.com\/tutorials_mp4\/Using%20SecureMedTrace.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"148\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-300x148.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-8575\" alt=\"Running Secure MedTrace with medent\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-300x148.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587-768x378.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140424-e1740423953587.png 955w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video demonstrates how to run Secure MedTrace on a PC to help track and share errors with medent Support. (1:31)<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27136fd5 elementor-widget elementor-widget-spacer\" data-id=\"27136fd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2773766a\" data-id=\"2773766a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fef1b8 elementor-widget elementor-widget-text-editor\" data-id=\"9fef1b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 21px;\"><strong>Online Support<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b92685b elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b92685b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/medent.com\/tutorials_mp4\/medent%20manual%202026.mp4\" target=\"_blank\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-300x169.png\" class=\"elementor-animation-grow attachment-medium size-medium wp-image-12739\" alt=\"How to Search the medent Manual\" srcset=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-300x169.png 300w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-1024x577.png 1024w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-768x433.png 768w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial-1536x865.png 1536w, https:\/\/medent.com\/connect\/wp-content\/uploads\/2026\/04\/medent-Manual-Tutorial.png 1916w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">This video demonstrates how to search the medent Manual. (2:08) <\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c3cac19 elementor-widget elementor-widget-spacer\" data-id=\"6c3cac19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Troubleshooting See some basic troubleshooting videos on how to track and share errors with medent Support. Click an image below to watch the corresponding video. Secure MedTrace This video shows how to install Secure MedTrace, a troubleshooting program used to track and report errors in medent. (2:31) This video demonstrates how to run Secure MedTrace [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-8388","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Tutorials | medent<\/title>\n<meta name=\"description\" content=\"See videos on how to install and run a program that tracks and shares errors with MEDENT Support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medent.com\/connect\/troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Tutorials | medent\" \/>\n<meta property=\"og:description\" content=\"See videos on how to install and run a program that tracks and shares errors with MEDENT Support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/medent.com\/connect\/troubleshooting\/\" \/>\n<meta property=\"og:site_name\" content=\"medent\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-08T17:47:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/medent.com\/connect\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-24-140408-e1740423889232.png\" \/>\n\t<meta property=\"og:image:width\" content=\"956\" \/>\n\t<meta property=\"og:image:height\" content=\"476\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/\",\"url\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/\",\"name\":\"Troubleshooting Tutorials | medent\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/medent.com\\\/connect\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Screenshot-2025-02-24-140408-e1740423889232-300x149.png\",\"datePublished\":\"2025-02-17T20:14:46+00:00\",\"dateModified\":\"2026-04-08T17:47:03+00:00\",\"description\":\"See videos on how to install and run a program that tracks and shares errors with MEDENT Support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/medent.com\\\/connect\\\/troubleshooting\\\/#primaryimage\",\"url\":\"https:\\\/\\\/medent.com\\\/connect\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Screenshot-2025-02-24-140408-e1740423889232.png\",\"contentUrl\":\"https:\\\/\\\/medent.com\\\/connect\\\/wp-content\\\/uploads\\\/2025\\\/02\\\/Screenshot-2025-02-24-140408-e1740423889232.png\",\"width\":956,\"height\":476,\"caption\":\"This video shows how to install Secure MedTrace, a troubleshooting program used to track and report errors in medent. 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