Although these are challenging times for everyone, we want to assure our clients that we’re still here for you. In response to the spread of the Coronavirus COVID-19, we’re working diligently to assist our customers — many of whom are on the front line of this pandemic — to the best of our ability.
Due to the feedback so many of you have provided to us, we also recognize that going forward, Video Visits will continue to be an important component of healthcare. As a result, we have decided to replace our original pricing model of $2 per Video Visit with a flat rate plan of $29 per provider, per month for unlimited Video Visits. The $2 per video visit model is no longer available.
Beginning July 1, 2020, we will begin billing for the MEDENT Video Visit feature under this new pricing model. If you have already received a new proposal from us, simply sign it and return it to us. If you have not yet contacted us for a new proposal, please utilize our online support feature or call us at 315-255-0900.