Your Communications. Redefined.
Creating an extraordinary experience isn’t easy. Avoid less than impressive results and supercharge your communications to ensure a user-experience that satisfies. From statements and notices to digital and mobile-optimized touchpoints, IMS delivers.
Reach patients across multiple channels with one connection.
Delivery messaging across a range of channels, including print, email, SMS, and gain immediate access to new patient data
Take your messaging to another level.
With IMS's full-service, patient engagement experience, we are transforming individual touch-points into interactive and enhanced patient experiences.
Connect with patients with personalized, conversational experiences.
Use marketing and personalization tools to enhance patient communications. Make it easy for patients to take action, such as confirm appointments and pay bills.
Safeguard your data.
Granular tracking and accurate, real-time measurement of all patient communications. Let IMS help improve transparency and efficiency while meeting compliance and security requirements, including HIPAA and PCI.
Appointment Reminders
- Inbound/outbound IVR
- Emails and SMS
- Customized messaging based on schedule types, provider codes, and appointment reason codes
Call Center Engagement
- Reduce call center labor
- Shorten call times
- Increase patient engagement and experience
- Reduce call center costs
Web-Based Chat
- Reduce agent engagement
- Reduce cost
- Increase customer engagement and experiencec
