AUTOMATED APPOINTMENT REMINDERS AND MORE…

Is your front office staff weighed down with time consuming tasks like manually reminding patients of their appointments? Are your no-show rates resulting in wasted time and lost revenue? Are you looking for new ways to collect patient payments? Are you soliciting patient feedback after their appointment?

RevSpring and MEDENT have partnered to provide you solutions to inform, educate and enhance patient journeys, and decrease the administrative burden of patient engagement — with the results displayed directly within MEDENT’s Chart Central.

Phone, Text, and Email Patient Messaging

RevSpring’s automated appointment reminder software integrates with MEDENT to send interactive communication that engages patients from the start.

Intelligent appointment reminders alone can help practices minimize missed appointments, provide valuable pre-appointment information, and reduce no-shows to increase revenue and efficiency. Post-appointment patient surveys connect the dots to make sure patients are satisfied.

Combined with our other patient engagement tools, appointment reminders have helped ambulatory practices improve response rates by 80% or more.

  • Engage patients when they’re due for appointments, remind them of preventative care schedules, or create targeted messaging for chronic conditions
  • Send on-demand mass messaging to patients in the event of weather-related closures or other alerts
  • Securely and accurately automate lab results delivery
  • Solicit patient feedback through specialty-specific patient surveys and use this insight to benchmark and improve best practices
  • Automated vaccine messages to notify patients of vaccine availability or remind of vaccine appointments

Automated Payment Solutions

RevSpring provides a self-service interactive voice response (IVR) solution that allows patients to pay by phone or text message when it’s convenient for them—24 hours a day, 7 days a week.

With IVR Advantage, you can offload basic transactions from your customer support representatives (CSRs) and accept payments after hours, around the clock. These payments are in­­tegrated with EasyPay and will be registered in Medent automatically.

  • Offload 15-20% of your inbound calls
  • Access to professional voice talent over high quality digital recordings
  • Give patients 24/7 access to account balance and payment history
  • Multiple-account payments on a single call
  • Utilizes existing stored card or accepts/stores new card for future use
  • HITRUST CSF Certified, PCI-compliant

See the results from another MEDENT office using Talksoft appointment reminders and patient surveys in this Case Study.