Contact Info
Megan Chapman | meganc@medent.com
Anin Sayana | anin@quadrant.health
Auburn, New York | medent has announced a new partnership with Quadrant Health to deliver an AI-powered receptionist solution that helps medical practices manage patient calls, automate scheduling and triage clinical requests directly within its all-in-one EHR, Practice Management and Patient Portal system.
At the center of the solution is Alice, an AI attendant that handles appointment scheduling while capturing every patient call with time- and date-stamped documentation. Clinical calls are automatically organized and routed inside medent, alerting staff to medication refill requests, lab-related questions and other care needs — ensuring every request is documented and escalated to the right team.
“As practices face increasing call volumes and staffing challenges, the front desk has become one of the most critical pressure points in healthcare,” said Barbara Cuthbert, Vice President of Sales and Marketing at medent. “By partnering with Quadrant Health, we’re delivering AI that supports teams, captures every interaction and streamlines scheduling and triage, while keeping clinical judgment exactly where it belongs, with providers.”
“medent has been a cornerstone of ambulatory care for decades, and we’re proud to bring our AI Virtual Receptionist into their ecosystem,” said Anin Sayana, CEO of Quadrant Health. “By automating call handling and scheduling around the clock, we’re helping practices eliminate bottlenecks, redirect staff toward care, and improve the patient experience.”
Founded in 1968, medent provides a unique “All-In-One” EHR, Practice Management and Patient Engagement solution focused on automating medical practices and providers. With intelligent tools, responsible AI and dedicated support, medent helps practices focus on patient care while improving efficiency and outcomes.
Quadrant Health provides transformative AI Agents designed to streamline healthcare operations, reduce administrative burden, and elevate the patient experience.
