Patients don’t just want access to their health information—they expect it. And one of the most impactful ways to meet that expectation is by giving them timely access to their test results and clinical documents.
In 2024, 65% of individuals accessed their online medical record or portal—up from just 25% in 2014.
Patients who were encouraged by their provider to use the portal were much more likely to view test results (92% vs. 78%) and clinical notes (82% vs. 57%).
Among patients with chronic conditions, portal use climbed to 69%—and among those with a recent cancer diagnosis, it was even higher (76%).
Proxy access (caregivers or family) more than doubled from 24% in 2020 to 51% in 2024, highlighting how families use portals to review results and stay informed together.
When patients can log into the portal to review their results and documents:
Patients no longer have to wait for a phone call; they can see their lab and imaging results directly.
Patients arrive informed, leading to more productive conversations with providers.
Fewer “Did my results come in?” phone calls free up staff for other priorities.
Families and proxies can help monitor results, an especially critical factor for patients with complex or chronic conditions.
With MEDENT, practices can make results and documents more accessible than ever:
Test Results post directly to the Patient Portal, organized for easy review.
Documents can be shared separately, so patients don’t have to dig through clutter.
Mobile-Friendly Portal Access ensures results and documents are available anywhere, anytime.
Proxy Access allows families and caregivers to securely view important records.
Think about it: Patients want more than just an appointment—they want visibility into their health journey. By encouraging patients to review their test results and documents through the portal, you’re not only improving engagement—you’re strengthening trust, reducing calls and empowering patients to take a more active role in their care.
