medent® is committed to making our patient-facing services accessible to all users.
This page provides information about our accessibility efforts, current conformance documentation and resources for practices seeking accessibility-related information.
medent is committed to ensuring digital accessibility for all users, including patients and individuals with disabilities. We are actively working to improve the accessibility and usability of our patient-facing services in alignment with WCAG 2.1 Level A and AA.
medent is actively evaluating and improving the accessibility of our patient-facing services using automated testing, manual review, and ongoing remediation efforts aligned with WCAG 2.1 Level A and AA guidelines.
While many areas of our services meet accessibility standards, some features may not yet fully conform to WCAG 2.1 Level A and AA guidelines. We are actively working to identify and remediate accessibility issues as part of our ongoing improvement efforts.
If you or your patients experience difficulty accessing content or functionality within our services, please get in touch with us at our website www.medent.com/log-a-support-case, or by phone 315-255-0900.
We value accessibility feedback and will work to address reported issues as quickly as possible.
The following Accessibility Conformance Reports (VPAT® documents) provide detailed information about the accessibility features and conformance status of medent’s patient-facing services.
Patient Portal
May 21, 2026
Online Scheduling
May 21, 2026
Pre-Check-In
May 21, 2026
Video Visits
May 21, 2026
These documents are reviewed and updated periodically as accessibility improvements are implemented.
Accessibility is an ongoing effort. As we continue to enhance our products and services, updated accessibility documentation will be published on this page to reflect our progress and improvements.
