You can’t improve the patient experience until you can measure the patient experience
Well iQ is a consumer-friendly way for patients to provide real-time feedback on staff performance. This easy-to-use patient feedback tool is fully integrated into the MEDENT system and helps healthcare organizations understand, strengthen and encourage positive interactions between patients and staff.
With Well iQ, patients know they’re being heard, and employees know they’re being valued.
Create a culture of transparency and recognition that attracts patients and engages employees.
The consumerization of healthcare is creating an environment in which patients have easy access to information, low switching costs and high service expectations. In order to compete, your organization must drive profits by taking advantage of your most important asset: your employees’ positive impact on patient experience. Having a way to link, empower and engage patients and employees can pay tangible dividends. We help build healthy organizations by creating a culture of recognition.
Published by Well iQ CEO Peter Harnish & COO Scott Strother
As healthcare becomes more consumerized, and patients have easy access to information and low switching costs, getting tangible feedback and improving your public review site ratings has never been more important in order to compete and thrive as a practice. But getting consistent and useful feedback can be daunting, cumbersome and costly. How often do you request it? Is the process manual? Are the surveys tailored to the patient’s specific experience? How do you resource responding to feedback?
The Well iQ patient survey platform answers these questions and is fully integrated with the MEDENT EHR to automatically send surveys in real- time to patients receiving care. Data is captured in an administrative dashboard and survey results are put back into the MEDENT patient record- making it easy to be proactive to your patients’ needs. The interface is free for MEDENT clients and the setup process is simple.
The surveys provide you with feedback on organizational, departmental and staff level performance. The administrative dashboard provides extensive monitoring and reporting capabilities- as well as real- time service recovery opportunities. In addition to encouraging patients to leave public reviews after completing the survey, we also provide the practice tools to help manage and respond to those reviews, which is an important step in reputation management. The Well iQ solution helps you drive profits for your practice by: