ATTENTION: Revenue Performance Advisor (RPA) Migration to Amazon Web Services

RPA Migration to Amazon Web Services Change Healthcare is working to migrate RPA clients to the Amazon Web Services (AWS) cloud platform. Migration to this industry-leading platform will enable CHC to provide more consistent system availability and performance, rapid deployment of new product features and enhanced security controls. MEDENT practices are scheduled to migrate to

ATTENTION: Novitas EDI Transition

Novitas (Medicare PA, NJ, MD, DE) is transitioning to a new EDI Gateway solution. The old EDI Gateway will be retired on November 1, 2021. Revenue Performance Advisor (RPA) – Clients who use the RPA for their Novitas electronic billing do not have to do anything for this switchover. Change Healthcare handles the configuration to

Global GoTo (Jive) Connection Issue

Global GoTo (Jive) Connection Issue Around 11 a.m. EST, Tuesday, September 21, 2021, MEDENT became aware of a connection issue with GoToConnect. MEDENT utilizes GoToConnect for its support service, meaning the majority of our staff was unable to make calls to clients.  This was a global issue with GoTo, not specific to MEDENT. As of

Walmart Pharmacy Connectivity Issue

Walmart Pharmacy Connectivity Issue Wednesday, July 21, 2021 MEDENT is aware of a connectivity issue with Walmart Pharmacy, in which clients are unable to send scripts. This is affecting e-prescribing for all health systems and health technology vendors, not just MEDENT clients. Walmart and Surescripts engineers are also aware of the issue and are working

Change Healthcare Error: Resolved

RESOLVED! Change Healthcare Connectivity Issue MEDENT has received notice that the Change Healthcare connectivity issue was resolved as of 10:00 a.m. Wednesday, July 21, 2021. Earlier this morning, we became aware of an issue with Change Healthcare in which clients were unable to send claims or pull confirmation reports. This was only affecting Change Healthcare


“PrintNightmare” 3 Possible Solutions to Zebra Label Printing Issue Zebra has issued a bulletin regarding the “PrintNightmare” issue, in which users are unable to print to Zebra label printers after installing Windows update KB5004945, KB5004760, or KB5003690. Microsoft is using its Known Issue Rollback feature to resolve the issue on affected PCs:  “Resolution: This issue is resolved using Known Issue

MEDENT Response to RYUK ransomware threat

Although generalized into a single name, RYUK, the recent attacks are expressing themselves in a broad spectrum of venues and names. There is not a new singular vulnerability but an up-scaled effort across the spectrum in well-known vulnerabilities, such as outdated OS’s and social engineering (phishing,etc). MEDENT STATUS: The MEDENT data centers (CLOUD, EPRESCRIBE, MOBILE,